Case study · Large residential home builder
Led a home builder's website rebuild from the client side
As Head of Digital at a large residential home builder, I audited the website and the workflows behind it, and recommended a full rebuild rather than more patching. I wrote the brief, ran a formal tender, appointed the agency and stayed on as product owner through design, build and launch: 18 months from brief to launch.
The conversion rate went up 75% after launch, from better structure and content rather than A/B tests. Bringing day-to-day work in-house cut agency spend by an estimated $250K in my first year.



